FAQs2024-02-26T13:00:10+00:00
Will you repair the leak after finding it?2024-08-08T14:19:31+00:00

Yes, we can! However, we may need to carry out minor excavation works to expose it before the repair process can start.

How do I dry my property after the leak is fixed?2024-08-08T14:08:54+00:00

To prevent further problems, the area must be dried thoroughly once the leak has been repaired. Moisture can become trapped within surfaces, even if it’s not immediately visible. If the property isn’t dried after a leak, mould and additional damage may develop in your building’s décor. Mould can also pose health risks when inhaled, potentially leading to serious health issues.

How do I know I’ve got a leak?2024-08-08T14:10:29+00:00

There are several methods to test for a leak. One way is to turn off the stopcock for the water supply to your property and check if the meter gauge is still running. If it continues to move, this indicates a suspected leak on your side of the property. The stopcock is usually located under your kitchen sink or in a cupboard under the stairs. Another method is to look for sudden damp patches appearing in various areas of your property.

How do I find the stopcock/s for my mains water supply?2024-08-08T14:14:36+00:00

There are two types of stopcocks in your property: the mains stopcock, which controls the water feed from the street and is typically accessible through your water provider, and the internal stopcock, which regulates the water supply from the mains to the interior of your property. The internal stopcock is usually located under your staircase or kitchen sink.

How can I test if I have a leak in my property?2024-08-08T14:17:44+00:00

There are several methods for testing this. One approach is to turn off the stopcock for the water supply to your property and check if the meter gauge continues to run. If it does, this indicates a suspected leak on your side of the property. The stopcock is typically located under your kitchen sink or in a cupboard under the stairs. Another method is to look for sudden damp patches in various parts of your property, such as along walls or skirting boards.

How do I minimise damage done by a leak?2024-08-08T14:21:14+00:00

Unfortunately, it’s not always possible to prevent all damage from leaks. However, we can take steps to minimise the impact. The first step is to turn off your water supply to the house. If you can, turn off your boiler as well to prevent damage from dry boiler pipework. Next, begin drying any standing water. Use a mop for smaller amounts or towels if there is only a little water.

How much water can you lose from a leak?2021-06-29T04:25:44+00:00

Research has shown that a typical household loses 2,000 to 20,000 gallons of water per year due to leaks. As a result, no water leak should ever be overlooked, irrespective of its size. Even a seemingly small leak can lose approximately 20 litres of water every hour!

What does it mean if it smells damp?2024-08-08T14:24:41+00:00
This could be a sign of a leak that has possibly been ongoing for some time. Please refer to our earlier answer on “How do I know I’ve got a leak?” for a quick guide on diagnosing a leak. It’s also likely that your property will need drying to prevent further mould growth. We can perform moisture surveys to assess the condition of your home and recommend the best solution for you.
Why do I have a damp patch on my floor?2024-08-08T14:29:11+00:00

Your property shouldn’t show any signs of dampness. While it might be due to something simple like a spill, it could also indicate a more serious issue. If you’re unsure, please don’t hesitate to contact us. One of our operatives will guide you through some simple tests to help determine the cause.

I have a leak in a large commercial property2024-08-08T14:47:55+00:00

As a company, we have worked with a wide range of commercial properties, each with unique requirements. We understand that every property has its own needs and preferred ways of working, and we can adapt to meet those. Please feel free to call us at no cost.

I have a water supply leak over a large area2024-08-08T14:51:16+00:00

We are often called out to schools, playgrounds, car parks, and fields, where we use specialised methods to detect leaks. One common sign is a pooling area on a dry day or a consistently moist spot, both of which usually indicate a leak.

When it comes to ground heating systems losing pressure, it’s unfortunate that the numerous pipes buried in concrete often lead to leaks. These can be particularly difficult to locate due to the complex layout of the pipes, but if there’s a leak, we are confident in our ability to find it.

I have a damp patch on my ceiling2024-08-08T14:53:30+00:00
Check the floor above the leak for signs of dampness. If there’s another property above yours, we recommend speaking to the occupant to see if they’re also experiencing signs of a leak. If the area above is a roof, please refer to our answer to “Water stains have appeared in my property after heavy rainfall. What do I do?”

If there’s a bathroom or shower above the affected area, this could be the source of the leak. You can investigate by performing a simple water test, using a showerhead to check around your bath and shower seals.

My boiler is losing pressure2024-08-08T14:55:09+00:00

This could be a sign of a leak on the central heating system or a problem with the boiler.

My ground heating system is losing pressure2024-08-08T14:56:44+00:00

Ground source heating systems are highly efficient and environmentally friendly, but when issues arise, they can be quite severe. Due to the extensive piping buried beneath the floor, these systems are particularly prone to leaks, which can be challenging to locate. However, we’ve successfully helped many customers detect leaks in these systems. We’re committed to finding every leak, and we won’t stop until the job is done.

My mains water stopcock is not under my sink, where can I find it?2024-08-08T15:07:03+00:00

All modern homes are required to have both an inside and outside mains water stopcock, so don’t worry if you can’t find yours under the kitchen sink. Many properties have their stopcock located in an airing cupboard, under the bathroom sink, in a utility cupboard, beneath the floorboards by the front door, in a garage or cellar, or behind a panel near the boiler. In apartment buildings, the mains water stopcock is often shared, so if you’re having trouble finding yours, it’s a good idea to ask your neighbours.

My radiators are not working2024-08-08T15:08:57+00:00

If one of your radiators isn’t heating up or feels cold, it might just need bleeding. However, if bleeding the radiator doesn’t resolve the issue, or if it’s accompanied by any other symptoms mentioned in this FAQ, it could be a sign of a leak.

Why are my storage tanks constantly filling?2024-09-10T10:55:16+00:00

This could indicate a leak in a regular or gravity-fed heating system or from a water storage tank. If you can access your storage tanks, check to see which one is filling—this will help identify which system is experiencing the problem.

Water stains have appeared on my property after heavy rainfall, what should I do?2021-06-29T04:35:40+00:00

Clear away any furniture that may be positioned directly in front or underneath the water stains. Perform a visual check of your guttering to ensure there are no blockages. This can easily be caused by leaves and other organic material. Check to make sure that there are no drains outside the property that are overflowing. If the leak stops when it stops raining the issue is likely to reappear during the next heavy rainfall so leak detection may still be required. The property may also require drying as the majority of moisture is not visible and is retained within the structure of the building.

What are the main signs that I have a leak?2024-08-09T11:30:56+00:00

There are many signs that a leak may be present, and not all of them are visible. These can include damp patches, high water bills, musty odors, boiler problems, and even subsidence.

For more information on how to recognize leaks and what to do, please read our FAQs. Alternatively, you can contact us, and one of our advisors will be happy to assist you.

What can I do if I have any further questions about leak detection?2021-06-29T04:37:02+00:00

Please don’t hesitate to contact one of our knowledgeable customer service representatives.

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